All help
Changing or cancelling a booking
If plans change, tell the other person on Naduno as soon as you can, so they're not left waiting.
Changing the details (swimmers)
- Step 1: Open the booking: Bookings, then the swim.
- Step 2: Tap Propose a change and change what's different, like the time.
- Step 3: Save. The paddler is asked to tap Accept change or Keep original. Until they accept, the booking stays as it was.
Cancelling
- Step 1: Open the booking from Bookings.
- Step 2: Tap Cancel booking. Paddlers on a safety shift tap Leave this shift.
- Step 3: Say briefly what happened. This is shared with the other person.
- Step 4: Tap Cancel booking again (or Leave shift) to finish.
The other person is told straight away.
If your paddler cancels
Swimmers see “You no longer have confirmed support for this swim.” Tap Find a replacement to look for another paddler. Your swim's details are kept.
Common questions
Is there a fee for cancelling?
No. Naduno doesn't charge anything. If you agreed a payment with someone, sort it out between you.
Can an event organizer take me off a shift?
Yes. They can tap Release paddler, and you'll be told.